Question 1

I've never worked with a dietitian before. What will it be like?

Accepted Answer

Many people we work with have never worked with a dietitian before, and are not even sure what it is that we do! That's totally okay.
 
You can expect to meet with your dietitian once a week to start. Initial assessments are an hour long, and all follow up sessions are 55 minutes.

In sessions we will explore many different topics relating to food, body, and movement. We are here to support you in whatever capacity you need. In sessions we might discuss foods that challenging for you, talk about hunger and fullness cues, rant about diet culture, explore your relationship with exercise, discuss body image concerns, and so much more. Sometimes our conversations are very big picture and sometimes clients come to session and ask if we can write out a grocery list together. We are truly here for what you need. You are in the driver's seat when it comes to what you want to work on and talk about. We are here to provide support, feedback and nutrition insight, and a listening ear.

Question 2

What insurances do you accept?

Accepted Answer

Lindsay, Daniela and Sara are currently network with Blue Cross and Blue Shield of North Carolina, United HealthCare, and Aetna. If you are hoping to use insurance for our sessions, please call the number on the back of your card and ask about coverage for in network nutrition therapy (CPT codes 97802 and 97803) and what diagnoses are covered.

Please note that we are not in network with the following Blue Cross plans: Blue Value, Blue Home, Blue Local.

If your dietitian is not in network with your insurance company, we can provide a superbill for you to submit for possible reimbursement. You can call your insurance company to ask if you have out of network benefits in this situation.

Question 3

Will insurance cover our sessions?

Accepted Answer

New Paths Nutrition cannot guarantee benefit coverage or payment ahead of time. We will always keep you up to date as claims process. To avoid unexpected fees, we recommend calling your insurance company to check benefits before the first appointment.

Call the member services number on the back of your card and ask:
Is Lindsay Helton Nutrition (our legal business name) considered in network with my plan? (Group NPI: 1477229714)
Does my plan cover outpatient nutrition counseling? (codes: 97802 and 97803)
If yes, how many how many sessions are allowed?
Does my plan cover nutrition counseling as a preventive service? (For Aetna and BCBS, code: Z71.3. For United Healthcare: family history of heart disease, healthy pregnancy weight gain, “overweight” or “obesity”, various forms of diabetes or insulin resistance, hypertension, atherosclerosis)
Does my plan cover nutrition counseling to treat medical conditions I have, like ______? (examples include: gestational diabetes, eating disorder, Type 1 or 2 diabetes, etc.)
Does my plan cover telehealth for nutrition counseling? (location code: 10)
If located outside of NC - does my plan cover telehealth for providers located out of state?
Do I have a deductible to meet first?
If yes, how much is my deductible?
How much of the deductible have I met?
Do I have a copay for outpatient nutrition counseling?
Do I need a physician referral?
Record the representative’s name and a reference # when checking your benefits. This information will be necessary if you ever need to dispute a rejected claim.

Question 4

How much do your services cost?

Accepted Answer

Initial assessments are $190 and all follow up appointments are $170. If you are able to use insurance benefits for our visits, they may cover 100% or you may owe a portion of the cost. It is important to call your insurance company to ask about your coverage before we meet.

Question 5

Where do we meet?

Accepted Answer

We offer in-person nutrition counseling at our Cornelius and Charlotte, NC offices.

Prefer virtual? We also provide telehealth sessions to clients across North Carolina, South Carolina, and several other states.

Question 6

Do you work with people who have eating disorders?

Accepted Answer

Here at New Paths Nutrition, we specialize in eating disorder treatment. We work with clients who have anorexia nervosa, bulimia nervosa, binge eating disorder, other specified feeding or eating disorder (OSFED), and avoidant/restrictive food intake disorder (ARFID), as well as clients who identify with having an eating disorder but haven't yet received a diagnosis.

Question 7

Do you work with people who don't have eating disorders?

Accepted Answer

While we specialize in eating disorders, we do work with many people who don't have an eating disorder. We recognize that disordered eating exists on a spectrum and that receiving a diagnosis for an eating disorder is not accessible to all. If you want to improve your relationship with food we would be a great fit for working together, even if you don't identify with having an eating disorder or have not received a diagnosis before.

Question 8

Do you work with adolescents?

Accepted Answer

Yes, we have extensive experience working with adolescents. Currently we accept clients who are 13 years and older. We provide collaborative approach that includes the client and the loved ones who are supporting them.

Question 9

What is Intuitive Eating?

Accepted Answer

Intuitive Eating is a non-diet paradigm created by two dietitians, Elyse Resch and Evelyn Tribole. It is a framework for eating to create a positive relationship with food. There are ten principles which include rejecting diet culture, making peace with food, and respecting your body. You can read much more about Intuitive Eating at the official website - https://www.intuitiveeating.org/

Question 10

What is Health at Every Size®?

Accepted Answer

Health at Every Size® is a movement that acknowledges that health is about so much more than the number on the scale. This approach is an alternative to the dominant weight-centric approach that focuses on weight at the cost of so many other aspects of wellbeing. The five principles are weight inclusivity, health enhancement, respectful care, eating for well-being, and life-enhancing movement. You can read more about it at the official website- www.haescommunity.com.

Question 11

What if I want to lose weight?

Accepted Answer

If you are desiring a more peaceful relationship with food but still hold a desire for weight loss, please let us reassure you that you are not alone. There are so many reasons people may want to lose weight, and we create space to explore those feelings and concerns in our sessions.
 
As your dietitian, our aim is to help you figure out how you'd like to best care for yourself. We will support you as you explore your relationship with food and find a way of eating that works for you. We will not advocate for weight loss and will not measure your success by the number of the scale. We believe that your body is deserving of good care as it is right now. We can't guarantee any weight changes. We can guarantee that we'll be here to listen and support you every step of the way.

Frequently Asked Questions

Read below for some of the most common questions we hear. To learn more about our dietitians, check out our bios here. Please contact us if your question isn't answered!